17/07/2017 PIB 0 comment

Raipur Airport Ranked First In Customer Satisfaction Index

Raipur Airport – Swami Vivekananda Airport was once again ranked first in Customer Satisfaction among 49 airports in the country.

Details

  • Raipur Airport achieved 4.84 score on a five-point scale index in the latest CSI survey conducted by an independent agency for the period of January-June 2017, followed by Udaipur, Amritsar and Dehradun airports which have scored 4.75, 4.74 and 4.73 respectively.
  • The integrated terminal building of Raipur was inaugurated in 2012. High level maintenance of infrastructure and passenger facilities, the green ambience, state-of -the- art technology and courteous staff ensuring passenger satisfaction has resulted in Raipur getting this recognition for the third consecutive time in the past two years.

Customer Satisfaction Index

  • Airport Authority of India makes continuous efforts to improve the services and passenger facilities at its airports, and this has placed it amongst the best service providers in the world.
  • Customer Satisfaction is one of the key performance objectives of AAI which is evaluated through Customer Satisfaction Survey conducted by an independent agency commissioned by AAI.

The survey covers a wide range of parameters like transportation, parking, passenger facilities and cleanliness etc

Raj Malhotra IAS Study Group.