Draft CAR on handling of unruly and disruptive passengers | PIB Summary

The Minister for Civil Aviation Shri Ashok Gajapathi Raju and MoS Shri Jayant Singh briefed media with regard to the handling of unruly passengers.  They informed that the Civil Aviation Requirement (CAR) on “Handling of unruly/disruptive passengers” is being revised to enhance the safety and security of passengers, crew as well as airlines.

Main features of the Draft CAR

  • Three levels of unruly behaviours defined viz.
    • Level 1disruptive behaviour,
    • Level 2physically abusive behaviour and
    • Level 3Life- threatening behaviour.
  • The Airlines will maintain a database of such passengers which will form a National No-fly List of unruly/disruptive passengers.  Individuals identified by MHA as national security threats will also form part of the National No-Fly List.  Such names will be forwarded to the individuals by the airlines indicating the reasons for inclusion of their names in the National NO-Fly List.
  • For passengers indicated in the National No-Fly List, airlines will have the option to bar the unruly passenger from taking flights to / form / within India for a period ranging from 03 months to a maximum of two years depending upon the level of unruly behaviour.  For every subsequent offence, the person will be banned for twice the period of the previous ban.
  • Provides for two tiers of complaint handling mechanism in such cases, viz. initial inquiry at airlines level by an internal committee headed by a retired District & Sessions Judge and an appeal at Govt. headed by Retired Judge of a High Court of India.
  • Other Airlines, as well as International Airlines, were free to take cognizance of No Fly List and extend the ban to the concerned individual or group of individuals.  However, individuals in No Fly List identified by security agencies would have no right to appeal.

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