Which of the following statement(s) is/are correct about the 'Consumer Protection Act, 2019'?
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- The Central Consumer Protection Authority will be a quasi-judicial authority to both investigate and adjudicate the consumer rights violation complaints.
- The Act introduces the concept of product liability which brings within its scope product manufacturer, service provider and seller, for any claim for compensation.
- The Consumer Protection Authorities has absolved the district level consumer dispute redressal forums and merged them with the state-level forums to establish a two-tier structure.
- The rules for unfair trade practices by e-commerce platforms will also be covered under this Act.
Select the correct codes from below
Explanation - The Act includes establishment of the Central Consumer Protection Authority (CCPA) to promote, protect and enforce the rights of consumers. The CCPA will be empowered to conduct investigations into violations of consumer rights and institute complaints/prosecution, order recall of unsafe goods and services, order discontinuance of unfair trade practices and misleading advertisements, impose penalties on manufacturers/endorsers/publishers of misleading advertisements. The rules for prevention of unfair trade practice by e-commerce platforms will also be covered under this Act. Under this act every e-commerce entity is required to provide information relating to return, refund, exchange, warranty and guarantee, delivery and shipment, modes of payment, grievance redressal mechanism, payment methods, security of payment methods, charge-back options, etc. including country of origin which are necessary for enabling the consumer to make an informed decision at the pre-purchase stage on its platform. The New Act also introduces the concept of product liability and brings within its scope, the product manufacturer, product service provider and product seller, for any claim for compensation. The Act provides for punishment by a competent court for manufacture or sale of adulterant/spurious goods. The court may, in case of first conviction, suspend any licence issued to the person for a period of up to two years, and in case of second or subsequent conviction, cancel the licence. District CDRC - Entertain complaints where value of goods and services does not exceed Rs 1 crore. State CDRC - Entertain complaints where the value is more than Rs 1 crore but does not exceed Rs 10 crore. National CDRC - Entertain complaints where the value exceeds Rs 10 crore.
Explanation - The Act includes establishment of the Central Consumer Protection Authority (CCPA) to promote, protect and enforce the rights of consumers. The CCPA will be empowered to conduct investigations into violations of consumer rights and institute complaints/prosecution, order recall of unsafe goods and services, order discontinuance of unfair trade practices and misleading advertisements, impose penalties on manufacturers/endorsers/publishers of misleading advertisements. The rules for prevention of unfair trade practice by e-commerce platforms will also be covered under this Act. Under this act every e-commerce entity is required to provide information relating to return, refund, exchange, warranty and guarantee, delivery and shipment, modes of payment, grievance redressal mechanism, payment methods, security of payment methods, charge-back options, etc. including country of origin which are necessary for enabling the consumer to make an informed decision at the pre-purchase stage on its platform. The New Act also introduces the concept of product liability and brings within its scope, the product manufacturer, product service provider and product seller, for any claim for compensation. The Act provides for punishment by a competent court for manufacture or sale of adulterant/spurious goods. The court may, in case of first conviction, suspend any licence issued to the person for a period of up to two years, and in case of second or subsequent conviction, cancel the licence. District CDRC - Entertain complaints where value of goods and services does not exceed Rs 1 crore. State CDRC - Entertain complaints where the value is more than Rs 1 crore but does not exceed Rs 10 crore. National CDRC - Entertain complaints where the value exceeds Rs 10 crore.