Consider the following statements regarding the 'e-Jagriti' platform, an initiative of the Department of Consumer Affairs —
- It integrates various existing grievance platforms like E-Daakhil and OCMS into a single unified system.
- It employs AI technology for smart search of archived cases and for voice-to-text conversion of judgments.
- Its primary objective is to replace the traditional court system with a fully digital arbitration mechanism.
Which of the statements given above is/are correct?
Explanation — e-Jagriti is a flagship initiative by the Department of Consumer Affairs, Government of India. It is aimed at strengthening the consumer dispute redressal system across the country. The project focuses on the computerisation and networking of all Consumer Commissions at the national, state, and district levels to ensure transparency, efficiency, and speedy resolution of consumer disputes. Features of e-Jagriti Platform — e-Jagriti enables consumers to file complaints, track case statuses, and access judgments online. The platform plays a vital role in digitising consumer commissions and empowering citizens by providing easy access to legal remedies. It provides simple, fast and a more cost-effective consumer disputes redressal software solution at all levels. It is envisaged to integrate consumer grievance platforms, namely, Online Case Monitoring System (OCMS), E-Daakhil, NCDRC Case Monitoring System, CONFONET website, mediation application, in a single platform. It has case filing, online fee payment, case monitoring modules for seamless disposal of cases by all the Commissions, has Smart search facility on archived consumer complaints / cases / judgements using AI technology for metadata and keyword creation, and Voice-to-text conversion of judgements, case history and other details using AI / ML technology. With its user-friendly interface and real-time updates, e-Jagriti ensures accountability, reduces paperwork, and fosters a more transparent and accessible justice system for consumers nationwide.
Explanation — e-Jagriti is a flagship initiative by the Department of Consumer Affairs, Government of India. It is aimed at strengthening the consumer dispute redressal system across the country. The project focuses on the computerisation and networking of all Consumer Commissions at the national, state, and district levels to ensure transparency, efficiency, and speedy resolution of consumer disputes. Features of e-Jagriti Platform — e-Jagriti enables consumers to file complaints, track case statuses, and access judgments online. The platform plays a vital role in digitising consumer commissions and empowering citizens by providing easy access to legal remedies. It provides simple, fast and a more cost-effective consumer disputes redressal software solution at all levels. It is envisaged to integrate consumer grievance platforms, namely, Online Case Monitoring System (OCMS), E-Daakhil, NCDRC Case Monitoring System, CONFONET website, mediation application, in a single platform. It has case filing, online fee payment, case monitoring modules for seamless disposal of cases by all the Commissions, has Smart search facility on archived consumer complaints / cases / judgements using AI technology for metadata and keyword creation, and Voice-to-text conversion of judgements, case history and other details using AI / ML technology. With its user-friendly interface and real-time updates, e-Jagriti ensures accountability, reduces paperwork, and fosters a more transparent and accessible justice system for consumers nationwide.