With reference to the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), which of the following statements is/are correct?
1. It is a platform exclusively for Indian citizens residing within the country's geographical boundaries.
2. The system is developed and monitored by the Ministry of Electronics and Information Technology.
3. CPGRAMS has been recognized by the United Nations as a best practice in e-governance.
4. The average grievance redressal time increased from 12 days in 2022 to 22 days in 2024.
Select the correct answer using the code given below:
Explanation: All statements are incorrect.
Statement 1 is incorrect; CPGRAMS is available to all citizens, not exclusively to those residing within India.
Statement 2 is incorrect; it is developed and monitored by the Department of Administrative Reforms and Public Grievances (DARPG), not MeitY.
Statement 3 is incorrect; it was recognized by the Commonwealth Secretariat, not the United Nations, as a best practice.
Statement 4 is incorrect; the average closing time for grievance redressal declined from 22 days in 2022 to 12 days in 2024, not increased.
Explanation: All statements are incorrect.
Statement 1 is incorrect; CPGRAMS is available to all citizens, not exclusively to those residing within India.
Statement 2 is incorrect; it is developed and monitored by the Department of Administrative Reforms and Public Grievances (DARPG), not MeitY.
Statement 3 is incorrect; it was recognized by the Commonwealth Secretariat, not the United Nations, as a best practice.
Statement 4 is incorrect; the average closing time for grievance redressal declined from 22 days in 2022 to 12 days in 2024, not increased.